PreVeil incident

API slowness

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Resolved after 5 hours 49 minutes, affecting Android App and Backend and 1 more, on November 19, 2025.

investigating Nov 19, 2025, 10:04 PM UTC

We are investigating an intermittent increase latency on our main backend API service. All file sharing, email and admin capabilities are affected and some API request might be slower than usual.

Started
Nov 19, 2025, 10:04 PM UTC
Resolved
Nov 20, 2025, 03:54 AM UTC
Duration
5h 49m
Detected by Pingoru
Nov 19, 2025, 10:04 PM UTC

Affected components

Android AppBackendAdmin ConsoleiOS AppDriveWeb PreVeilKey MenuMail

Update timeline

  1. investigating Nov 19, 2025, 10:04 PM UTC

    We are investigating an intermittent increase latency on our main backend API service. All file sharing, email and admin capabilities are affected and some API request might be slower than usual.

  2. resolved Nov 20, 2025, 03:54 AM UTC

    This incident has been resolved.

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