PreVeil Outage History

PreVeil is up right now

Pingoru has recorded 27 incidents for PreVeil: 4 in the last 12 months and 1 in the last 90 days.

Source: status.preveil.com

27incidents recorded
4last 12 months
1last 90 days
3 hourstypical duration

Incidents, newest first

Major August 14, 2026 Slowness and intermittent issues with Mail and Drive 3h 21m Backend, AWS ec2-us-east-1

Started Aug 14, 2026, 03:48 PM UTC· resolved Aug 14, 2026, 07:10 PM UTC

  1. investigating Aug 14, 2026, 03:48 PM UTC

    We are currently investigating reports of slowness and intermittent issues on our backend infrastructure across services like Mail and Drive.

  2. identified Aug 14, 2026, 04:17 PM UTC

    The root cause issue has been identified and the team is working towards resolution.

  3. identified Aug 14, 2026, 04:46 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 14, 2026, 07:10 PM UTC

    The fix has been deployed and monitored. The incident is now resolved.

Read the full incident report →

Minor April 17, 2026 Backend performance and reachability issues 1h 53m Backend, Admin Console, Drive, Findersync and 5 more

Started Apr 17, 2026, 07:06 PM UTC· resolved Apr 17, 2026, 08:59 PM UTC

  1. investigating Apr 17, 2026, 07:06 PM UTC

    Some customers are reporting backend connectivity failures or slowness. Initial analysis shows that some components on the backend are experiencing heavy loads. We are actively investigating the issue and will provide updates here.

  2. resolved Apr 17, 2026, 08:59 PM UTC

    The backend issues have been fixed and performance should be back to normal.

Read the full incident report →

Critical March 13, 2026 PreVeil email services may not work for people accessing emails via Outlook, Mac mail and other MUAs 2h 21m Mail, Outlook Add-in

Started Mar 13, 2026, 02:59 PM UTC· resolved Mar 13, 2026, 05:21 PM UTC

  1. investigating Mar 13, 2026, 02:59 PM UTC

    The issue impacts people using the Preveil mail via an MUA using out IMAP/SMTP services. Root cause and fix are actively being worked on.

  2. resolved Mar 13, 2026, 05:21 PM UTC

    A fix has been deployed and all services are fully operational

Read the full incident report →

Notice November 19, 2025 API slowness 5h 49m Android App, Backend, Admin Console, iOS App and 4 more

Started Nov 19, 2025, 10:04 PM UTC· resolved Nov 20, 2025, 03:54 AM UTC

  1. investigating Nov 19, 2025, 10:04 PM UTC

    We are investigating an intermittent increase latency on our main backend API service. All file sharing, email and admin capabilities are affected and some API request might be slower than usual.

  2. resolved Nov 20, 2025, 03:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025 AWS outage 8h 3m Android App, Backend, Admin Console, iOS App and 3 more

Started Oct 20, 2025, 03:25 PM UTC· resolved Oct 20, 2025, 11:28 PM UTC

  1. investigating Oct 20, 2025, 03:25 PM UTC

    :warning: Service Advisory: AWS Outage Causing Major Disruption to PreVeil Express As of October 20, 2025, PreVeil is experiencing significant service disruption due to a widespread outage in Amazon Web Services (AWS), specifically in the US-EAST-1 region. This incident is impacting numerous global platforms and has caused a major outage for PreVeil Express. Current Impact: - PreVeil Express is experiencing a full service outage. Users may be unable to access their accounts or send secure messages at this time. - Other internal services are also affected, resulting in intermittent slowness and degraded performance across the platform. What we know: AWS has attributed the issue to a DNS resolution failure affecting core infrastructure. While they are seeing signs of recovery, full restoration is still in progress. Our engineering team is actively monitoring the situation and working to mitigate downstream effects. We will continue to post updates here as the situation evolves. We appreciate your patience and understanding as we work through this third-party disruption. —The PreVeil Team

  2. investigating Oct 20, 2025, 04:37 PM UTC

    Failures cascaded down onto our Kubernetes cluster impacting our load balancer deployment. We are weighting options to make it work again by understanding what is failing from AWS.

  3. monitoring Oct 20, 2025, 09:20 PM UTC

    PreVeil services are now operational. Please let us know if you have any problems with accessing PreVeil.

  4. resolved Oct 20, 2025, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →