Precisely Outage History

Started Aug 31, 2026, 11:39 AM UTC· resolved Aug 31, 2026, 02:33 PM UTC

1. investigating Aug 31, 2026, 11:39 AM UTC

   Dear Spectrum OnDemand APIs customer, Please be informed that maintenance activity will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

2. resolved Aug 31, 2026, 02:33 PM UTC

   Dear Spectrum OnDemand APIs customer, We are pleased to inform you that the scheduled maintenance activity have been successfully completed. Thank you for your cooperation during this maintenance. If you experience any issues or have questions, please reach out to our support team Thank you, The Spectrum OnDemand Team

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Started Aug 24, 2026, 08:07 PM UTC· resolved Aug 24, 2026, 08:30 PM UTC

1. investigating Aug 24, 2026, 08:07 PM UTC

   We are working to address a technical issue with the Profiling Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Quality Rule - Observer - Profiling You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

2. investigating Aug 24, 2026, 08:12 PM UTC

   We are continuing to investigate this issue.

3. resolved Aug 24, 2026, 08:30 PM UTC

   Degraded service performance inside of the Data Integrity Suite in US1 has been resolved.

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Started Aug 24, 2026, 02:30 PM UTC· resolved Aug 24, 2026, 04:00 PM UTC

1. resolved Aug 24, 2026, 01:30 PM UTC

   From 9:30AM EST to 11:00AM EST our EU1 region experienced a degradation in our workflow services, leading to increased error rates in viewing, configuring, or executing workflows, including datasource discovery/cataloging. This issue has been resolved.

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Started Aug 24, 2026, 01:00 PM UTC· resolved Aug 24, 2026, 01:00 PM UTC

1. resolved Aug 24, 2026, 06:50 PM UTC

   From 9:30AM EST to 11:00AM EST our EU1 region experienced a degradation in our workflow services, leading to increased error rates in viewing, configuring, or executing workflows, including datasource discovery/cataloging. This issue has been resolved.

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Started Aug 24, 2026, 12:19 PM UTC· resolved Aug 24, 2026, 04:48 PM UTC

1. resolved Aug 24, 2026, 12:00 PM UTC

   Dear Spectrum OnDemand APIs customer, On August 24, 2026, between 8:19 AM EDT and 12:48 PM EDT, some customers may have experienced issues accessing Spectrum OnDemand APIs. The issue was identified and resolved at 12:48 PM EDT. We apologize for any inconvenience this may have caused. The Spectrum OnDemand Team

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Started Aug 21, 2026, 04:08 PM UTC· resolved Aug 21, 2026, 04:08 PM UTC

1. resolved Aug 21, 2026, 04:08 PM UTC

   We are investigating reports that some DIS agents may enter an operator crash loop, primarily affecting customers running older versions of the credential-management and operator modules. The underlying change has been reverted. You can verify if you are impacted by running the following command: ./discli agent status Verify that the operator service does not show multiple recent restarts. Verify that the credentials-management service is present in the agent status output. Affected customers can restore agent operation by running: ./discli agent renewCerts Thank you for your patience, Precisely Emergency Response Team

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Started Jul 15, 2026, 01:43 PM UTC· resolved Jul 16, 2026, 01:34 PM UTC

1. investigating Jul 15, 2026, 01:43 PM UTC

   A production deployment is currently underway. Users may experience intermittent service instability while the deployment is being completed. Our team is actively monitoring the environment and will provide updates as necessary.

2. investigating Jul 15, 2026, 02:34 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 15, 2026, 02:34 PM UTC

   The production deployment has been successfully completed. We are currently monitoring the environment to ensure services remain stable and perform as expected. We will continue to closely observe the platform and provide further updates if necessary. Current Status: Monitoring

4. resolved Jul 16, 2026, 01:34 PM UTC

   This incident has been resolved.

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Started Jun 26, 2026, 03:51 PM UTC· resolved Jun 26, 2026, 04:10 PM UTC

1. investigating Jun 26, 2026, 03:51 PM UTC

   We are working to investigate an intermittent technical issue with Data Integrity Suite (DIS) that is preventing users from accessing the platform. A subset of users attempting to log in to DIS (https://cloud.precisely.com/) are receiving a "We can't let you in. You'll need permission first." 403 error. We are investigating the scope of the impact. Additionally, some users attempting to call the APIs are encountering errors such as DIS-1003. Our engineering team is actively investigating the issue. Thank you for your patience, Precisely Emergency Response Team

2. investigating Jun 26, 2026, 03:52 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 26, 2026, 04:10 PM UTC

   This incident has been resolved.

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Started Jun 26, 2026, 02:51 PM UTC· resolved Jun 26, 2026, 03:38 PM UTC

1. investigating Jun 26, 2026, 02:51 PM UTC

   Dear MapMarker customer, We are currently experiencing technical issues which may prevent you from accessing MapMarker. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of MapMarker. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely MapMarker Team

2. resolved Jun 26, 2026, 03:38 PM UTC

   At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely MapMarker Team

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Started Jun 26, 2026, 02:50 PM UTC· resolved Jun 26, 2026, 03:39 PM UTC

1. investigating Jun 26, 2026, 02:50 PM UTC

   Dear GeoTAX.com customer, We are currently experiencing technical issues which may prevent you from accessing GeoTAX.com. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of GeoTAX.com. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely GeoTAX Team

2. resolved Jun 26, 2026, 03:39 PM UTC

   Dear GeoTAX.com customer, At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely GeoTAX Team

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Started Jun 13, 2026, 03:58 AM UTC· resolved Jun 13, 2026, 04:01 AM UTC

1. investigating Jun 13, 2026, 03:58 AM UTC

   Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

2. resolved Jun 13, 2026, 04:01 AM UTC

   Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 10:00 PM ET. We began seeing recovery at 11:45 PM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

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Started Jun 13, 2026, 02:09 AM UTC· resolved Jun 13, 2026, 03:24 AM UTC

1. investigating Jun 13, 2026, 02:09 AM UTC

   Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

2. resolved Jun 13, 2026, 03:24 AM UTC

   This incident has been resolved.

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Started Jun 12, 2026, 08:03 AM UTC· resolved Jun 12, 2026, 08:38 AM UTC

1. investigating Jun 12, 2026, 08:03 AM UTC

   Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our EMEA production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

2. resolved Jun 12, 2026, 08:38 AM UTC

   This incident has been resolved.

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Started Jun 04, 2026, 01:25 PM UTC· resolved Jun 04, 2026, 02:11 PM UTC

1. investigating Jun 04, 2026, 01:25 PM UTC

   We are working to address a technical issue with Data Integrity Suite (DIS) that is preventing users from accessing the platform. Users attempting to log in to DIS (https://cloud.precisely.com/) are receiving a "We can't let you in. You'll need permission first." 403 error. This issue appears to have a global impact across all regions. Users attempting to call the APIs receive errors such as DIS-1003. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

2. monitoring Jun 04, 2026, 01:38 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 04, 2026, 02:11 PM UTC

   This incident has been resolved.

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Started Jun 01, 2026, 07:37 PM UTC· resolved Jun 02, 2026, 01:46 AM UTC

1. investigating Jun 01, 2026, 07:37 PM UTC

   Dear Data360 DQ+ customer, We are experiencing technical issues with our UAT environment which is causing slowness on the processing of Analysis with Data360 DQ+. Our Emergency Response Team is investigating these issues along with AWS and will work to restore Data360 DQ+ to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Data360 DQ+ Team

2. resolved Jun 02, 2026, 01:46 AM UTC

   The technical issue which began at 09:00AM ET was resolved at 5:10PM ET. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

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Started May 19, 2026, 08:43 PM UTC· resolved May 19, 2026, 10:50 PM UTC

1. investigating May 19, 2026, 08:43 PM UTC

   We are working to address a technical issue with Data Integrity Suite for Government which may prevent you from accessing non-default workspaces. Attempting to switch to or navigate to any workspaces other than the user's default workspace is currently failing in the USG1 (Government) region. This issue began at approximately 1:35pm EDT / 17:35 UTC. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

2. identified May 19, 2026, 09:59 PM UTC

   We are still investigating the workspace access issue and are working to restore normal service. The next update will follow in approximately 60 minutes.

3. resolved May 19, 2026, 10:50 PM UTC

   We have resolved the issue affecting access to non-default workspaces. Data Integrity Suite for Government should now be operating normally; please retry if you still see problems.

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Started Apr 24, 2026, 10:38 AM UTC· resolved Apr 24, 2026, 11:31 AM UTC

1. investigating Apr 24, 2026, 10:38 AM UTC

   Dear Data Integrity Suite customer, We are currently experiencing technical difficulties with our Prod environment, where DIS workspaces are opening with missing menus. This appears to be a general issue affecting multiple workspaces in the eu-west-2 region. As a result, some features in the Data Integrity Suite may not be temporarily visible after opening a workspace. Our Emergency Response Team is actively investigating the issue and working to determine the root cause and overall impact. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Apr 24, 2026, 11:21 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 24, 2026, 11:31 AM UTC

   This incident has been resolved.

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Started Apr 23, 2026, 02:59 PM UTC· resolved Apr 28, 2026, 05:55 PM UTC

1. investigating Apr 23, 2026, 02:59 PM UTC

   We are investigating a situation where some running Agents are not communicating with the Precisely Cloud. Affected agents show "Action Required" status in the UI. You may have received an "Agents offline" email for affected agents as well. If you are impacted, please run the following command to check if Operator is listed under the list of services. ./discli agent status If this service is missing please run the following command to resume connectivity: ./discli agent applyOperatorVersion --version=2.1.30 We will update this status once we know more. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

2. monitoring Apr 23, 2026, 04:25 PM UTC

   No further affected Agents have been determined at this time. If you are encountering the issue described in this incident, please run the commands indicated for resolution.

3. resolved Apr 28, 2026, 05:55 PM UTC

   This incident has been resolved.

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Started Apr 08, 2026, 04:07 PM UTC· resolved Apr 08, 2026, 05:25 PM UTC

1. investigating Apr 08, 2026, 04:07 PM UTC

   Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

2. resolved Apr 08, 2026, 05:25 PM UTC

   This incident has been resolved.

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Started Apr 01, 2026, 07:03 PM UTC· resolved Apr 02, 2026, 12:17 AM UTC

1. investigating Apr 01, 2026, 07:03 PM UTC

   Data Integrity Suite for Government is experiencing service disruptions in Catalog and Governance components due to permission errors. Users in the USG1 region may be unable to access these services. Our team is actively investigating and will provide updates within 30 minutes.

2. investigating Apr 01, 2026, 07:53 PM UTC

   Update: We have identified recent changes as the likely cause of the Catalog and Governance service disruption in Data Integrity Suite for Government. We are now rolling back those changes to restore service. We will share another update once rollback is complete and service health is confirmed.

3. investigating Apr 01, 2026, 09:53 PM UTC

   Resolved: The issue affecting Catalog and Governance services in Data Integrity Suite for Government has been fixed. Access and permissions are now operating normally. We will continue to monitor closely to ensure stability.

4. resolved Apr 02, 2026, 12:17 AM UTC

   This incident has been resolved.

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Started Mar 20, 2026, 03:02 PM UTC· resolved Mar 20, 2026, 07:34 PM UTC

1. investigating Mar 20, 2026, 03:02 PM UTC

   We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: Agents Agents are currently unable to communicate with Data Integrity Suite workspaces in the US1 region. Affected agents are not checking in with the Precisely Cloud consistently and may report "Action required" status in the UI. This issue began at approximately 9:36 am EDT / 13:36 UTC. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

2. investigating Mar 20, 2026, 03:49 PM UTC

   At 9:36 am EDT / 13:36 UTC the Data Integrity Suite began experiencing a technical issue which may prevent you from using some features. Agents At this time Agents seem to be recovering and we will continue to closely monitor our systems. Thank you for your patience, Precisely Emergency Response Team

3. monitoring Mar 20, 2026, 04:50 PM UTC

   Agents seem to have recovered at this time. Our team will continue to closely monitor our systems. Thank you for your patience, Precisely Emergency Response Team

4. resolved Mar 20, 2026, 07:34 PM UTC

   The technical issue which began at 9:36 am EDT / 13:36 UTC was resolved at 11:20am EDT/ 15:20 UTC. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

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Started Mar 20, 2026, 11:21 AM UTC· resolved Mar 20, 2026, 01:07 PM UTC

1. investigating Mar 20, 2026, 11:21 AM UTC

   Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

2. identified Mar 20, 2026, 01:03 PM UTC

   Dear Spectrum OnDemand APIs customer, At 6:30 AM ET Spectrum OnDemand began experiencing issues. - the Emergency Response Team has restored services and we continue to monitor for further issues. - the Emergency Response Team continues to investigate. Thank you for your patience as we continue to work to assure the highest possible level of service. The Spectrum OnDemand Team

3. investigating Mar 20, 2026, 01:06 PM UTC

   Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 6:30 AM ET. We began seeing recovery at 8:30 AM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

4. resolved Mar 20, 2026, 01:07 PM UTC

   Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 6:30 AM ET. We began seeing recovery at 8:30 AM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

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Started Mar 16, 2026, 05:20 AM UTC· resolved Mar 16, 2026, 09:14 AM UTC

1. investigating Mar 16, 2026, 05:20 AM UTC

   Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

2. identified Mar 16, 2026, 05:42 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 16, 2026, 06:20 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 16, 2026, 08:02 AM UTC

   This incident has been resolved.

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Started Mar 14, 2026, 10:00 AM UTC· resolved Mar 14, 2026, 02:35 PM UTC

1. resolved Mar 14, 2026, 10:00 AM UTC

   Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 15:30 PM IST. Recovery began at 20:05 PM IST, and we will continue to closely monitor our systems. This issue partially impacted our APIs in the production environment. At this time, full functionality has been restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

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Started Mar 13, 2026, 05:44 AM UTC· resolved Mar 13, 2026, 07:56 AM UTC

1. investigating Mar 13, 2026, 05:44 AM UTC

   Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

2. investigating Mar 13, 2026, 06:14 AM UTC

   We are continuing to investigate this issue.

3. identified Mar 13, 2026, 07:43 AM UTC

   Dear Precisely APIs customer, The Emergency Response Team has restored services and we continue to monitor for further issues. We will send another update soon. Thank you for your patience as we continue to work to assure the highest possible level of service. Thank you! The Precisely APIs Team

4. resolved Mar 13, 2026, 07:56 AM UTC

   Dear Precisely APIs customer, At this time we see full functionality in the API System. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely APIs Team

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