Precisely Outage History
Precisely is up right nowPingoru has recorded 51 incidents for Precisely: 37 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 130 of 720 (18%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 8 | 10 of 720 (1%) |
| July 2026 | 1 | 24 of 744 (3%) |
| August 2026 | 7 | 8 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 576 (0%) |
Incidents, newest first
Major October 20, 2025 Spectrum OnDemand - Service Issue 1d 7h US - API, EMEA - API, APAC - API
Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 21, 2025, 02:23 PM UTC
- investigating Oct 20, 2025, 03:36 PM UTC
Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment due to an ongoing AWS outage in the US-EAST-1 region which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team
- investigating Oct 20, 2025, 03:38 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 04:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 21, 2025, 02:42 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 02:23 PM UTC
This incident has been resolved.
Minor October 3, 2025 Data Integrity Suite - Degraded Performance - Catalog Jobs 6h 45m Data Integrity Suite US
Started Oct 03, 2025, 10:11 AM UTC· resolved Oct 03, 2025, 04:56 PM UTC
- identified Oct 03, 2025, 10:11 AM UTC
We are investigating a technical issue affecting the Catalog in the US region. Existing data remains fully accessible, but newly added data may not appear correctly in the UI. All catalog operations are running normally, with no data loss, although users may experience incomplete or inconsistent views until the issue is resolved. The following module was impacted: - Catalog DO/DQ for newly created assets Thank you for your patience, Precisely Emergency Response Team
- identified Oct 03, 2025, 01:27 PM UTC
We have completed an upgrade of the search tier node in the US region and are currently monitoring for the changes to take effect. Catalog operations remain normal and all existing data continues to be fully accessible. Newly created assets may still experience inconsistent views in the UI until the upgrade fully propagates. We will provide further updates as the situation progresses. Thank you for your continued patience, Precisely Emergency Response Team
- monitoring Oct 03, 2025, 03:48 PM UTC
The index rebuild in the US region is nearly complete. Existing data remains fully accessible, and newly created assets are beginning to appear correctly in the Catalog UI. Users may still notice minor inconsistencies until the rebuild process is finalized. We expect full resolution shortly and will provide a final update once the process is complete. Thank you for your continued patience, Precisely Emergency Response Team
- resolved Oct 03, 2025, 04:56 PM UTC
The issue affecting the Catalog in the US region has been fully resolved. The index rebuild is complete, and all newly created assets should now appear correctly in the UI. All Catalog operations are functioning normally, with no data loss. Users should now see consistent and accurate views across the platform. Thank you for your patience while we worked to restore full service. Precisely Emergency Response Team
Notice September 25, 2025 Govern Production issue 19d 23h Data360 Govern US PROD Region, Data360 Govern AU PROD Region, Data360 Govern EU PROD Region, Data360 Govern UK PROD Region and 1 more
Started Sep 25, 2025, 02:17 PM UTC· resolved Oct 15, 2025, 02:14 PM UTC
- investigating Sep 25, 2025, 02:17 PM UTC
We are aware that some customers are experiencing partial or complete impact in their Govern production environments. Our teams are actively investigating the root cause and working with the highest priority to implement a resolution.
- investigating Sep 25, 2025, 07:19 PM UTC
We have identified the issue impacting Govern environments. Our engineering team is working on and validating the resolution.
- monitoring Sep 26, 2025, 01:22 PM UTC
A fix has been deployed, and we are monitoring.
- resolved Oct 15, 2025, 02:14 PM UTC
The outstanding issue is now resolved by patch 7 released https://community.precisely.com/discussion/data360-govern-patch-to-dev-and-uat-on-october-13-2025?ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3debd043e2-c749-48e9-9401-05b0528faae0
Minor September 10, 2025 Degraded Functionality in browse/search for Business Assets and Technical Assets tabs 28m Data Integrity Suite EU, Data Integrity Suite US, Data Integrity Suite AUS, Data Integrity Suite UK
Started Sep 10, 2025, 04:35 PM UTC· resolved Sep 10, 2025, 05:04 PM UTC
- investigating Sep 10, 2025, 04:35 PM UTC
We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Browse/Search functionality in both the Business Assets, Models, Policies and Technical Assets tabs You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team
- monitoring Sep 10, 2025, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2025, 05:04 PM UTC
This incident has been resolved.
Notice September 5, 2025 Authorization errors for workflows 2h 36m Data Integrity Suite EU, Data Integrity Suite US, Data Integrity Suite AUS, Data Integrity Suite UK
Started Sep 05, 2025, 05:04 PM UTC· resolved Sep 05, 2025, 07:41 PM UTC
- investigating Sep 05, 2025, 05:04 PM UTC
We are working to address a technical issue with the Precisely Data Integrity Suite. These modules and features are known to be impacted at this time: - Workflows You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team
- identified Sep 05, 2025, 06:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 05, 2025, 07:41 PM UTC
This incident has been resolved.
Minor August 20, 2025 Automate Studio Administrator -Email Delivery Issues Affecting Account and User Onboarding 3h 8m Automate Studio Administrator
Started Aug 20, 2025, 01:05 PM UTC· resolved Aug 20, 2025, 04:13 PM UTC
- investigating Aug 20, 2025, 01:05 PM UTC
Impact: We are currently experiencing an issue with the email sending process, which is used in the following flows: • New Account Creation • New User Addition Current Status: Our team is actively investigating the problem and working on a resolution. During this time, users may not receive expected emails for account and user onboarding. Next Steps: Updates will be shared here as we progress.
- investigating Aug 20, 2025, 03:34 PM UTC
We're currently experiencing an issue due to reaching the SendGrid sending limit. Our team is actively investigating and working on a resolution. We'll provide updates as soon as possible.
- resolved Aug 20, 2025, 04:13 PM UTC
This incident has been resolved.
Major July 14, 2025 Intermittent loading of the Left Menu in the UI 2h 14m Data Integrity Suite EU, Data Integrity Suite US, Data Integrity Suite AUS, Data Integrity Suite UK
Started Jul 14, 2025, 02:45 PM UTC· resolved Jul 14, 2025, 05:00 PM UTC
- investigating Jul 14, 2025, 04:33 PM UTC
We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Intermittent loading of the Left Menu in the UI Thank you for your patience, Precisely Emergency Response Team
- resolved Jul 14, 2025, 05:00 PM UTC
The technical issue which began at 10:45 was resolved at 12:15. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team
Notice July 9, 2025 Data Integrity Suite - Outage 7h 48m Data Integrity Suite US
Started Jul 09, 2025, 01:05 PM UTC· resolved Jul 09, 2025, 08:54 PM UTC
- investigating Jul 09, 2025, 01:05 PM UTC
We are working to address a technical issue with the Precisely Data Integrity Suite in the US region. This is a site wide outage and all the modules are known to be affected at this time. Some UI functionality is read-only and may return errors or time out upon interaction, while other UI functionality may fail to load. You will receive an update every 30 minutes. Thank you for your patience, Precisely Emergency Response Team
- identified Jul 09, 2025, 02:28 PM UTC
At 9:05 ET Precisely Data Integrity Suite began experiencing a site-wide outage. The following is known to be impacted at this time - - Certain UI functionality may be read-only; interactions may return errors (e.g. 503) or time out - Other UI components may fail to load entirely like Workflow, Profiles, Quality Rules - Generating API tokens will fail - Agent will appear unhealthy The Emergency Response Team has identified the issue and the fix is being deployed and it is estimated that the functionality will be restored in approximately 120 minutes. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team
- identified Jul 09, 2025, 03:03 PM UTC
The Emergency Response Team continues to make progress in restoring the services. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team
- monitoring Jul 09, 2025, 03:39 PM UTC
The Emergency Response Team has restored all the services. The following functionalities are confirmed to be working while the others are under monitoring. - Datasource Connectivity - UI components - Workflows - API token generation You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team
- monitoring Jul 09, 2025, 04:19 PM UTC
The Emergency Response Team has successfully restored all services. Rigorous validation is in progress to ensure that all system modules are fully functional and stable. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team
- monitoring Jul 09, 2025, 04:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 09, 2025, 05:06 PM UTC
We are currently performing final validation checks in collaboration with our quality teams to ensure all modules are fully functional and stable. You will continue to receive updates every 30 minutes until the issue is fully resolved. Thank you for your continued patience, Precisely Emergency Response Team
- monitoring Jul 09, 2025, 05:40 PM UTC
The Emergency Response Team has restored all affected systems and is now conducting final validations to ensure full functionality and stability across all modules. We continue to work closely with our quality teams to confirm everything is operating as expected. You will receive an update every 30 minutes until the issue is fully confirmed as resolved. Thank you for your continued patience.
- monitoring Jul 09, 2025, 06:20 PM UTC
The Emergency Response Team has restored all affected systems and is now conducting final validations to ensure full functionality and stability across all modules. We continue to work closely with our quality teams to confirm everything is operating as expected. Thank you for your continued patience.
- resolved Jul 09, 2025, 08:54 PM UTC
At this time, all systems appear to be operational. In some cases, you may find jobs (discovery/cataloging, quality rules, etc.) that started during the incident cannot be started again because they show as "In Progress" or issue a 409 Conflict error. If you encounter this problem, please contact Precisely Support.
Minor June 30, 2025 Degraded Performance with Datasources, Connections, Catalog, and Governance UI 1d 1h Data Integrity Suite US
Started Jun 30, 2025, 08:33 AM UTC· resolved Jul 01, 2025, 10:10 AM UTC
- monitoring Jun 30, 2025, 08:33 AM UTC
The technical issue with the Data Integrity Suite that was seen on June 28, is repeating and it may prevent you from using some features. The following modules and features are known to be impacted at this time: - Datasources, Connections, Catalog, and Governance UI may intermittently load slowly or fail to load Currently we are in the process of deploying a fix and you will receive updates as they become available until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team
- resolved Jul 01, 2025, 10:10 AM UTC
The performance issue which began on Monday 4:33 AM EDT was resolved at Tuesday 2:22 AM EDT. At this time full performance has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team
Minor June 26, 2025 Snowflake, BigQuery and Redshift connections may fail and will not be able to be cataloged 16h 24m Data Integrity Suite EU, Data Integrity Suite US, Data Integrity Suite AUS, Data Integrity Suite UK
Started Jun 26, 2025, 08:34 PM UTC· resolved Jun 27, 2025, 12:58 PM UTC
- investigating Jun 26, 2025, 08:34 PM UTC
We are working to address a technical issue with the Data Integrity Suite which may impact the performance of some features. These modules and features are known to be impacted at this time: - Snowflake, BigQuery and Redshift connections may fail and will not be able to be cataloged. - Data Catalog may appear to hang Thank you for your patience, Precisely Emergency Response Team
- investigating Jun 27, 2025, 06:27 AM UTC
Our developers are actively investigating the root cause and working on a fix with high priority.
- resolved Jun 27, 2025, 12:58 PM UTC
This incident has been resolved.