Resolved after 19 days 23 hours, affecting Data360 Govern US PROD Region and Data360 Govern AU PROD Region and 1 more, on September 25, 2025.
The outstanding issue is now resolved by patch 7 released https://community.precisely.com/discussion/data360-govern-patch-to-dev-and-uat-on-october-13-2025?ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3debd043e2-c749-48e9-9401-05b0528faae0
Affected components
Update timeline
- investigating Sep 25, 2025, 02:17 PM UTC
We are aware that some customers are experiencing partial or complete impact in their Govern production environments. Our teams are actively investigating the root cause and working with the highest priority to implement a resolution.
- investigating Sep 25, 2025, 07:19 PM UTC
We have identified the issue impacting Govern environments. Our engineering team is working on and validating the resolution.
- monitoring Sep 26, 2025, 01:22 PM UTC
A fix has been deployed, and we are monitoring.
- resolved Oct 15, 2025, 02:14 PM UTC
The outstanding issue is now resolved by patch 7 released https://community.precisely.com/discussion/data360-govern-patch-to-dev-and-uat-on-october-13-2025?ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3debd043e2-c749-48e9-9401-05b0528faae0
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