Precisely incident
Automate Studio Administrator -Email Delivery Issues Affecting Account and User Onboarding
Resolved after 3 hours 8 minutes, affecting Automate Studio Administrator, on August 20, 2025.
We're currently experiencing an issue due to reaching the SendGrid sending limit. Our team is actively investigating and working on a resolution. We'll provide updates as soon as possible.
Affected components
Update timeline
- investigating Aug 20, 2025, 01:05 PM UTC
Impact: We are currently experiencing an issue with the email sending process, which is used in the following flows: • New Account Creation • New User Addition Current Status: Our team is actively investigating the problem and working on a resolution. During this time, users may not receive expected emails for account and user onboarding. Next Steps: Updates will be shared here as we progress.
- investigating Aug 20, 2025, 03:34 PM UTC
We're currently experiencing an issue due to reaching the SendGrid sending limit. Our team is actively investigating and working on a resolution. We'll provide updates as soon as possible.
- resolved Aug 20, 2025, 04:13 PM UTC
This incident has been resolved.
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