Resolved after 5 days 2 hours, affecting Data Integrity Suite EU and Data Integrity Suite US and 1 more, on April 23, 2026.
No further affected Agents have been determined at this time. If you are encountering the issue described in this incident, please run the commands indicated for resolution.
Affected components
Update timeline
- investigating Apr 23, 2026, 02:59 PM UTC
We are investigating a situation where some running Agents are not communicating with the Precisely Cloud. Affected agents show "Action Required" status in the UI. You may have received an "Agents offline" email for affected agents as well. If you are impacted, please run the following command to check if Operator is listed under the list of services. ./discli agent status If this service is missing please run the following command to resume connectivity: ./discli agent applyOperatorVersion --version=2.1.30 We will update this status once we know more. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team
- monitoring Apr 23, 2026, 04:25 PM UTC
No further affected Agents have been determined at this time. If you are encountering the issue described in this incident, please run the commands indicated for resolution.
- resolved Apr 28, 2026, 05:55 PM UTC
This incident has been resolved.
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