Functional degradation - Agent connectivity

Update timeline

1. investigating Mar 20, 2026, 03:02 PM UTC

   We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: Agents Agents are currently unable to communicate with Data Integrity Suite workspaces in the US1 region. Affected agents are not checking in with the Precisely Cloud consistently and may report "Action required" status in the UI. This issue began at approximately 9:36 am EDT / 13:36 UTC. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

2. investigating Mar 20, 2026, 03:49 PM UTC

   At 9:36 am EDT / 13:36 UTC the Data Integrity Suite began experiencing a technical issue which may prevent you from using some features. Agents At this time Agents seem to be recovering and we will continue to closely monitor our systems. Thank you for your patience, Precisely Emergency Response Team

3. monitoring Mar 20, 2026, 04:50 PM UTC

   Agents seem to have recovered at this time. Our team will continue to closely monitor our systems. Thank you for your patience, Precisely Emergency Response Team

4. resolved Mar 20, 2026, 07:34 PM UTC

   The technical issue which began at 9:36 am EDT / 13:36 UTC was resolved at 11:20am EDT/ 15:20 UTC. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team