PortKey incident

Service Outage

Resolved after 2 hours 31 minutes, affecting section-164755 (Saas Control Plane) and section-164755 (AI Gateway) and 1 more, on November 18, 2025.

investigating Nov 18, 2025, 11:29 AM UTC

Portkey is impacted by the global Cloudflare outage. SaaS Gateway and the control plane are facing intermittent failures. We are actively investigating the issue and working to get the system back up.

Started
Nov 18, 2025, 11:29 AM UTC
Resolved
Nov 18, 2025, 02:00 PM UTC
Duration
2h 31m
Detected by Pingoru
Nov 18, 2025, 11:29 AM UTC

Affected components

section-164755 (Saas Control Plane)section-164755 (AI Gateway)section-164755 (Saas Control Plane)section-164755 (AI Gateway)

Update timeline

  1. investigating Nov 18, 2025, 11:29 AM UTC

    Portkey is impacted by the global Cloudflare outage. SaaS Gateway and the control plane are facing intermittent failures. We are actively investigating the issue and working to get the system back up.

  2. resolved Nov 18, 2025, 02:00 PM UTC

    Service is back up now.

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