PortKey incident

Logs Visibility Issue (Jan 15-17)

Resolved after 23 hours 36 minutes, affecting section-164755 (AI Gateway) and section-164755 (AI Gateway), on January 15, 2026.

investigating Jan 15, 2026, 08:54 AM UTC

A code update introduced a new metric that occasionally resulted in failed Clickhouse inserts, causing logs to not appear in the UI.

Started
Jan 15, 2026, 08:54 AM UTC
Resolved
Jan 16, 2026, 08:30 AM UTC
Duration
23h 36m
Detected by Pingoru
Jan 15, 2026, 08:54 AM UTC

Affected components

section-164755 (AI Gateway)section-164755 (AI Gateway)

Update timeline

  1. investigating Jan 15, 2026, 08:54 AM UTC

    A code update introduced a new metric that occasionally resulted in failed Clickhouse inserts, causing logs to not appear in the UI.

  2. resolved Jan 16, 2026, 08:30 AM UTC

    Logs are working as expected now.

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