Resolved after 1 hour 15 minutes, affecting section-164755 (AI Gateway) and section-164755 (AI Gateway), on January 20, 2026.
Dashboard and /prompt/render APIs are up now. Root cause: An unusually high volume of SCIM provisioning updates created unexpected load on our control plane database. Resolution: The issue has been resolved and all services are operating normally. We are implementing additional rate limiting and scaling measures to prevent similar occurrences.
Affected components
Update timeline
- investigating Jan 20, 2026, 08:53 PM UTC
We experienced degraded performance affecting the Portkey Dashboard and Prompt Render API between 2:23 AM - 3:38 AM IST on January 22, 2026. Impact: Dashboard timeouts and slow loading for some users. The Prompt Render API experienced intermittent failures. What is NOT affected: The AI Gateway remained fully operational throughout. All inference requests and model calls continued to work normally with no failures.
- resolved Jan 20, 2026, 10:08 PM UTC
Dashboard and /prompt/render APIs are up now. Root cause: An unusually high volume of SCIM provisioning updates created unexpected load on our control plane database. Resolution: The issue has been resolved and all services are operating normally. We are implementing additional rate limiting and scaling measures to prevent similar occurrences.
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