PortKey incident

Resolved: Sign-in Issue (Jan 20, 9:50 AM - 10:45 AM UTC)

Resolved after 54 minutes, affecting section-164755 (AI Gateway) and section-164755 (AI Gateway), on March 5, 2026.

resolved Mar 05, 2026, 10:45 AM UTC

Current status: Fully resolved. Email/password auth and signups are working as expected.

Started
Mar 05, 2026, 09:51 AM UTC
Resolved
Mar 05, 2026, 10:45 AM UTC
Duration
54m
Detected by Pingoru
Mar 05, 2026, 09:51 AM UTC

Affected components

section-164755 (AI Gateway)section-164755 (AI Gateway)

Update timeline

  1. investigating Mar 05, 2026, 09:51 AM UTC

    We had a brief authentication issue on the control plane today. What happened: Between 9:50 AM - 10:45 AM UTC users who had signed out couldn't sign back in using email + password. New signups were also affected during this window. SSO and other auth methods continued to work normally.

  2. resolved Mar 05, 2026, 10:45 AM UTC

    Current status: Fully resolved. Email/password auth and signups are working as expected.

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