Resolved after 25 days 1 hour, on September 18, 2026.
This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
Update timeline
- investigating Sep 18, 2026, 06:27 PM UTC
We are aware some users are experiencing intermittent issues in making updates to patient charts. We are investigating this issue, and will provide further updates once this is resolved. Thank you for your patience.
- resolved Oct 13, 2026, 07:24 PM UTC
Personal Profile Update Lock/Freezing Issue Some users have been experiencing an issue where clicking Add Patient or Update Patient on the Personal Profile freezes: the button stays greyed out and the changes aren’t saved. This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
- resolved Oct 13, 2026, 07:57 PM UTC
This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
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