Plexia Service Outage History
Plexia Service is up right nowPingoru has recorded 23 incidents for Plexia Service: 7 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 20 of 744 (3%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 345 of 720 (48%) |
| October 2026 | 1 | 44 of 549 (8%) |
Incidents, newest first
Major October 13, 2026 Current print or faxing issue. 1h 38m
Started Oct 13, 2026, 06:19 PM UTC· resolved Oct 13, 2026, 07:57 PM UTC
- investigating Oct 13, 2026, 06:19 PM UTC
We are aware of an issue impacting the ability to print or fax through Plexia. We are investigating this currently.
- investigating Oct 13, 2026, 07:21 PM UTC
Update: Added additional resources to the server. Issue appears to be resolved. Please log out, then login, and retry sending fax or print
- resolved Oct 13, 2026, 07:57 PM UTC
The issue affecting printing and faxing in Plexia has been resolved. The cause was a background service that prepares documents for printing and faxing, which became overloaded and stopped responding. While we applied the fix, we had to temporarily move EMR traffic to other servers. As a result, some users, including those who were not affected by the printing and faxing issue, may have also found Plexia EMR very slow or unavailable between 11:35 AM and 12:10 PM. Everything is now working normally, and we are closely monitoring the system. We apologize for the inconvenience and thank you for your patience.
Major September 18, 2026 Patient Charts 25d 1h
Started Sep 18, 2026, 06:27 PM UTC· resolved Oct 13, 2026, 07:57 PM UTC
- investigating Sep 18, 2026, 06:27 PM UTC
We are aware some users are experiencing intermittent issues in making updates to patient charts. We are investigating this issue, and will provide further updates once this is resolved. Thank you for your patience.
- resolved Oct 13, 2026, 07:24 PM UTC
Personal Profile Update Lock/Freezing Issue Some users have been experiencing an issue where clicking Add Patient or Update Patient on the Personal Profile freezes: the button stays greyed out and the changes aren’t saved. This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
- resolved Oct 13, 2026, 07:57 PM UTC
This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
Major September 16, 2026 We're currently reporting slowness issues. 27d 2h
Started Sep 16, 2026, 05:37 PM UTC· resolved Oct 13, 2026, 07:57 PM UTC
- investigating Sep 16, 2026, 05:37 PM UTC
We are aware the general slowness issue reported yesterday is impacting some users again this morning. This is being investigated once more. We will provide further updates once this is resolved.
- resolved Oct 13, 2026, 07:23 PM UTC
Personal Profile Update Lock/Freezing Issue Some users have been experiencing an issue where clicking Add Patient or Update Patient on the Personal Profile freezes: the button stays greyed out and the changes aren’t saved. This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
- resolved Oct 13, 2026, 07:57 PM UTC
This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
Major May 11, 2026 MSP Teleplan Outage 20h 23m
Started May 11, 2026, 11:47 PM UTC· resolved May 12, 2026, 08:10 PM UTC
- investigating May 11, 2026, 11:47 PM UTC
We are currently experiencing issues with the connection to Teleplan. Please wait to submit batches until after the connection is restored.
- resolved May 12, 2026, 08:10 PM UTC
Teleplan has updated us that the issue is resolved. If you have tried to submit billings during the outage, please make sure to go to your Data Centre > Not Yet Submitted and send your batches.
Major December 11, 2025 Outgoing Fax Slowness 5h 59m
Started Dec 11, 2025, 05:39 PM UTC· resolved Dec 11, 2025, 11:38 PM UTC
- resolved Dec 11, 2025, 11:38 PM UTC
Our vendor has let us know that they have resolved the issue and the faxes are sending as normal. The backlog is in process of clearing out.
Major November 4, 2025 Printing Issues 2h 21m
Started Nov 04, 2025, 10:32 PM UTC· resolved Nov 05, 2025, 12:53 AM UTC
- resolved Nov 05, 2025, 12:53 AM UTC
This issue has been resolved.
Major October 20, 2025 Issues due to Update 23h 17m
Started Oct 20, 2025, 03:45 PM UTC· resolved Oct 21, 2025, 03:03 PM UTC
- resolved Oct 21, 2025, 03:03 PM UTC
A hotfix was applied last night to fix the issues relating to the update. If any issue persists or new issues arise, please let us know.
Major October 20, 2025 eConfirm SMS Outage 1d 4h
Started Oct 20, 2025, 03:36 PM UTC· resolved Oct 21, 2025, 07:39 PM UTC
- resolved Oct 21, 2025, 07:39 PM UTC
This issue is now resolved.
Major August 27, 2025 Pharmanet Connection Issue 20h 35m
Started Aug 27, 2025, 07:35 PM UTC· resolved Aug 28, 2025, 04:11 PM UTC
- resolved Aug 28, 2025, 04:11 PM UTC
This incident was resolved at 6pm Wednesday, August 27.
Major August 13, 2025 Plexia Phone Support Offline 2h 37m
Started Aug 13, 2025, 04:16 PM UTC· resolved Aug 13, 2025, 06:53 PM UTC
- resolved Aug 13, 2025, 06:53 PM UTC
The issue with the phone system seems to be resolved. We are monitoring in case of further problems.
Major August 6, 2025 Outgoing Fax Delays 16h 47m
Started Aug 06, 2025, 10:56 PM UTC· resolved Aug 07, 2025, 03:43 PM UTC
- resolved Aug 07, 2025, 03:43 PM UTC
Our fax provider has resolved the issue and systems are operating normally.
Major May 6, 2025 Issues with BCCDX 21h 49m
Started May 06, 2025, 09:04 PM UTC· resolved May 07, 2025, 06:53 PM UTC
- resolved May 07, 2025, 06:53 PM UTC
The issue has been solved! Any outstanding cdx messages that were to be received/sent should have now been received/sent properly.
Major April 23, 2025 Pharmanet Connection Issues 52m
Started Apr 23, 2025, 03:56 PM UTC· resolved Apr 23, 2025, 04:49 PM UTC
- resolved Apr 23, 2025, 04:49 PM UTC
This issue has been resolved and Pharmanet is working correctly. If you continue to have any issues with it, please reach out to Support at 604-269-3733.
Major March 24, 2025 Yukon Report Outage 1h 42m
Started Mar 24, 2025, 11:23 PM UTC· resolved Mar 25, 2025, 01:06 AM UTC
- resolved Mar 25, 2025, 01:06 AM UTC
The connection has been restored and reports are now coming into the EMRs.
Major March 3, 2025 EMR Outage 22m
Started Mar 03, 2025, 05:15 PM UTC· resolved Mar 03, 2025, 05:38 PM UTC
- resolved Mar 03, 2025, 05:38 PM UTC
The issue has now been resolved. Thank you for your patience.
Major January 20, 2025 MSP Teleplan Submission Error 2d 2h
Started Jan 20, 2025, 06:35 PM UTC· resolved Jan 22, 2025, 09:02 PM UTC
- resolved Jan 22, 2025, 09:02 PM UTC
We have now fixed all the errors with the billings from the weekend.
Major November 25, 2024 Client Registry Down 9d 3h
Started Nov 25, 2024, 06:31 PM UTC· resolved Dec 04, 2024, 09:56 PM UTC
- resolved Dec 04, 2024, 09:56 PM UTC
This issue was resolved on November 27th. Thanks for your patience.