Is Plexia Service down?
Last checked 2m agoNo incidents right now.
Plexia Service is operational right now. Last checked 2m ago; the most recent incident resolved 5d ago.
Real-time Plexia Service status, recent outages, and incident history: pulled directly from Plexia Service's official status page at status.plexia.ca every 5 minutes. Pingoru tracks 23 Plexia Service services and has captured 5 incidents in the last 90 days (99.64% uptime). Get email, Slack, Discord, or webhook alerts the moment Plexia Service reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 2 updates
- investigating · Oct 26, 2026, 05:26 PM UTC
The "Send to Office" function to send a fax to another office is not working at the moment. The development team is aware and investigating the issue. We apologize for any inconvenience that this has caused and will update you when we have more information. In the meantime, faxes can be forwarded from the Flexbox using zip: 1. Open the fax. 2. Click the "Send Forward" button on the top of the window. 3. Search the for recipient and make sure that "Zip to" is selected as the option in the send method drop-down. Please let us know if you have any trouble sending zips.
- resolved · Oct 26, 2026, 10:30 PM UTC
The "Send to Office" function has been restored.
Latest: The "Send to Office" function has been restored.
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Timeline · 3 updates
- investigating · Oct 13, 2026, 06:19 PM UTC
We are aware of an issue impacting the ability to print or fax through Plexia. We are investigating this currently.
- investigating · Oct 13, 2026, 07:21 PM UTC
Update: Added additional resources to the server. Issue appears to be resolved. Please log out, then login, and retry sending fax or print
- resolved · Oct 13, 2026, 07:57 PM UTC
The issue affecting printing and faxing in Plexia has been resolved. The cause was a background service that prepares documents for printing and faxing, which became overloaded and stopped responding. While we applied the fix, we had to temporarily move EMR traffic to other servers. As a result, some users, including those who were not affected by the printing and faxing issue, may have also found Plexia EMR very slow or unavailable between 11:35 AM and 12:10 PM. Everything is now working normally, and we are closely monitoring the system. We apologize for the inconvenience and thank you for your patience.
Latest: The issue affecting printing and faxing in Plexia has been resolved. The cause was a background service that prepares documents for printing and faxing, which became overloaded and…
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Timeline · 3 updates
- investigating · Sep 18, 2026, 06:27 PM UTC
We are aware some users are experiencing intermittent issues in making updates to patient charts. We are investigating this issue, and will provide further updates once this is resolved. Thank you for your patience.
- resolved · Oct 13, 2026, 07:24 PM UTC
Personal Profile Update Lock/Freezing Issue Some users have been experiencing an issue where clicking Add Patient or Update Patient on the Personal Profile freezes: the button stays greyed out and the changes aren’t saved. This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
- resolved · Oct 13, 2026, 07:57 PM UTC
This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
Latest: This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuin…
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Timeline · 3 updates
- investigating · Sep 16, 2026, 05:37 PM UTC
We are aware the general slowness issue reported yesterday is impacting some users again this morning. This is being investigated once more. We will provide further updates once this is resolved.
- resolved · Oct 13, 2026, 07:23 PM UTC
Personal Profile Update Lock/Freezing Issue Some users have been experiencing an issue where clicking Add Patient or Update Patient on the Personal Profile freezes: the button stays greyed out and the changes aren’t saved. This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
- resolved · Oct 13, 2026, 07:57 PM UTC
This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.
Latest: This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuin…
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Timeline · 2 updates
- investigating · Sep 15, 2026, 06:05 PM UTC
Some EMR offices are experiencing slowness issues with our service right now and we are currently investigating this issue. We apologize for any inconvenience. We will provide further updates once this is resolved
- resolved · Sep 15, 2026, 08:13 PM UTC
Developers have resolved the slowness issue. Currently monitoring the situation.
Latest: Developers have resolved the slowness issue. Currently monitoring the situation.
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Incident record
Since April 2026 · Sorryapp Public · 23 components checked every 5 minutesThe longest incident in the last year, We're currently reporting slowness issues. on September 16, 2026, ran for 27 days.
Latest incidents
- Plexia Flexbox "Send to Office" Error
The "Send to Office" function to send a fax to another office is not working at the moment. The development team is aware and investigating the issue. We…
- Current print or faxing issue.
We are aware of an issue impacting the ability to print or fax through Plexia. We are investigating this currently.
- Patient Charts
We are aware some users are experiencing intermittent issues in making updates to patient charts. We are investigating this issue, and will provide further…
- Started Oct 26, 2026, 05:26 PM UTC · Resolved Oct 26, 2026, 10:30 PM UTC · 5h 3m
- Current print or faxing issue. ResolvedStarted Oct 13, 2026, 06:19 PM UTC · Resolved Oct 13, 2026, 07:57 PM UTC · 1h 38m
- Patient Charts ResolvedStarted Sep 18, 2026, 06:27 PM UTC · Resolved Oct 13, 2026, 07:57 PM UTC · 25d 1h
- Started Sep 16, 2026, 05:37 PM UTC · Resolved Oct 13, 2026, 07:57 PM UTC · 27d 2h
- Started Sep 15, 2026, 06:05 PM UTC · Resolved Sep 15, 2026, 08:13 PM UTC · 2h 7m