Planet DDS incident
Denticon - Reporting / DataShare / BCP Service Degraded for some users
Resolved after 43 minutes, affecting Reports, on May 14, 2026.
Functionality has now been restored and validated via internal testing. The small subset of impacted DataShare & BCP clients will be notified directly of any delays and explicit steps to retrieve delayed data.
Affected components
Update timeline
- investigating May 14, 2026, 10:15 AM UTC
We have observed that a subset of users are encountering slowness/failures when generating reports within Denticon, as well as potential delays to DataShare & BPC data syncing. Our engineering team are actively engaged in mitigating this issue. We apologize for any disruption or inconvenience caused.
- identified May 14, 2026, 10:27 AM UTC
We have implemented mitigation steps that should restore Reporting functionality to any impacted Denticon users. Our engineering team is continuing to investigate BCP & DataShare issues.
- resolved May 14, 2026, 10:58 AM UTC
Functionality has now been restored and validated via internal testing. The small subset of impacted DataShare & BCP clients will be notified directly of any delays and explicit steps to retrieve delayed data.
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