Resolved after 3 hours 2 minutes, affecting Patient Engagement, on May 6, 2026.
Issue has been resolved and services have been resolved. We will continue to monitor.
Affected components
Update timeline
- investigating May 06, 2026, 12:51 PM UTC
We’re currently experiencing an outage with Patient Engagement, whereby users are unable to log in. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation.
- investigating May 06, 2026, 01:07 PM UTC
Our engineering team is continuing to investigate this issue.
- investigating May 06, 2026, 01:23 PM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 01:41 PM UTC
Our engineering team are continuing to investigate this issue and look mitigation approaches.
- investigating May 06, 2026, 01:57 PM UTC
Our engineering team is continuing to investigate this issue.
- identified May 06, 2026, 02:13 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 06, 2026, 02:35 PM UTC
The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
- identified May 06, 2026, 03:04 PM UTC
The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
- identified May 06, 2026, 03:40 PM UTC
The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
- resolved May 06, 2026, 03:54 PM UTC
Issue has been resolved and services have been resolved. We will continue to monitor.
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