Resolved after 16 hours 5 minutes, on October 10, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Oct 10, 2025, 08:26 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Oct 10, 2025, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 11, 2025, 12:31 AM UTC
This incident has been resolved.
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