Resolved after 1 day 4 hours, on December 17, 2025.
Due to a water leak on Level 7, the circuit breakers for both Level 5 and Level 10 have tripped and are currently exposed to water, rendering them non-operational. The device on Level 5 remains exposed to the water leak and will require replacement once the water leak has been fully rectified Building Manager has organized a plumber for tomorrow(19th). Services at L4-L7 will be still impacted.
Update timeline
- investigating Dec 17, 2025, 09:19 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Dec 17, 2025, 10:00 PM UTC
Field Technician has been dispatched to the site for further investigation
- identified Dec 17, 2025, 10:59 PM UTC
The devices at L5 & L10 have been affected with a water leakage. Technician is now working to replace the switches.
- identified Dec 17, 2025, 11:39 PM UTC
Due to a water leak on Level 7, the circuit breakers for both Level 5 and Level 10 have tripped and are currently exposed to water, rendering them non-operational. The device on Level 5 remains exposed to the water leak and will require replacement once the water leak has been fully rectified Building Manager has organized a plumber for tomorrow(19th). Services at L4-L7 will be still impacted.
- resolved Dec 19, 2025, 02:00 AM UTC
The faulty device which was damaged due to water leakage has been replaced.
Your product runs on more than Pineapple Net
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services