Picqer incident
Bol - problems importing orders and creating shipping labels
Resolved after 2 hours 12 minutes, on November 5, 2025.
The issue has been resolved. We are retroactively re-syncing shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.
Update timeline
- investigating Nov 05, 2025, 01:51 PM UTC
Users can experience problems while creating a VVB shipping label. We've contacted Bol for more information and will post updates here.
- monitoring Nov 05, 2025, 02:14 PM UTC
Bol has noted that the order import issue: https://partnerplatform.bol.com/nl/storingen/vvb-bestellingen-laden-niet/ has been resolved. We will automatically import any missed orders and monitor the situation. The issue regarding the shipping labels seems to be resolved.
- monitoring Nov 05, 2025, 02:56 PM UTC
Backlogged orders are available in the Bol API again. New orders since 15:00 are imported to Picqer now. We will re-sync shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.
- resolved Nov 05, 2025, 04:04 PM UTC
The issue has been resolved. We are retroactively re-syncing shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.
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