Resolved after 1 day 21 hours, on August 20, 2025.
The last error was seen at 8:35 this morning. We are monitoring and will resolve the incident shortly. Please contact us if any problem persists.
Update timeline
- identified Aug 20, 2025, 11:55 AM UTC
Users are experiencing 'Misdirected Request' errors when creating Parcel Pro shipments. We've contacted Parcel Pro about this, they are aware of the issue and are working on a fix.
- identified Aug 21, 2025, 01:36 PM UTC
The issue is ongoing: some shipments randomly receive an invalid shipping label from Parcel Pro / Shops United. They are aware of the issue and are working on resolving it urgently. If an errored label occurs, we advise cancelling the shipment in Picqer to prevent incorrect tracking notifications from being sent to the webshop and customers, and then retry creating the shipment.
- monitoring Aug 22, 2025, 07:32 AM UTC
The last error was seen at 8:35 this morning. We are monitoring and will resolve the incident shortly. Please contact us if any problem persists.
- resolved Aug 22, 2025, 09:24 AM UTC
This incident has been resolved.
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