Phrase incident

Degraded Performance of Phrase TMS (EU) on May 27, 2026 starting at 8:33 PM CEST

Resolved after 5 days 13 hours, affecting File processing, on May 27, 2026.

monitoring May 27, 2026, 11:51 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 27, 2026, 08:19 PM UTC
Resolved
Jun 02, 2026, 09:20 AM UTC
Duration
5d 13h
Detected by Pingoru
May 27, 2026, 08:19 PM UTC

Affected components

File processing

Update timeline

  1. investigating May 27, 2026, 08:19 PM UTC

    We are currently investigating delays in some tasks like job creation, QA and analysis.

  2. investigating May 27, 2026, 09:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 27, 2026, 11:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2026, 09:20 AM UTC

    This incident has been resolved.

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