Person Centred Software incident

Atlas Device Synchronisation

Resolved after 1 hour 30 minutes, affecting Atlas Sync, on July 11, 2026.

identified Jul 11, 2026, 09:29 PM UTC

Performance has degraded again, our engineers are continuing to investigate.

Started
Jul 11, 2026, 08:54 PM UTC
Resolved
Jul 11, 2026, 10:25 PM UTC
Duration
1h 30m
Detected by Pingoru
Jul 11, 2026, 08:54 PM UTC

Affected components

Atlas Sync

Update timeline

  1. identified Jul 11, 2026, 08:54 PM UTC

    There is an issue with the Atlas device sync service. Our technical teams are investigating.

  2. monitoring Jul 11, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jul 11, 2026, 09:29 PM UTC

    Performance has degraded again, our engineers are continuing to investigate.

  4. resolved Jul 11, 2026, 10:25 PM UTC

    This incident has been resolved.

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