Person Centred Software incident
Performance Issues with mCare on Database Shard B - Affecting 12% of Customers
Resolved after 2 hours 39 minutes, affecting Care Delivery and API and 1 more, on July 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 14, 2026, 07:20 AM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- monitoring Jul 14, 2026, 08:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 09:59 AM UTC
This incident has been resolved.
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