Person Centred Software incident
Performance Issues with mCare Database Shard C - Affecting 4% of Customers
Resolved after 2 hours 9 minutes, affecting Care Delivery and API and 1 more, on July 27, 2026.
We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.
Affected components
Update timeline
- identified Jul 27, 2026, 02:13 PM UTC
We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.
- resolved Jul 27, 2026, 04:23 PM UTC
This incident has been resolved.
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