Person Centred Software incident
Performance Issues with mCare Database Shard E - Affecting 5% of Customers
Resolved after 55 minutes, affecting Care Delivery and Monitor and 1 more, on August 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 13, 2026, 12:45 PM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Aug 13, 2026, 12:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 13, 2026, 01:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 01:41 PM UTC
This incident has been resolved.
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