Person Centred Software incident
UPDATE: Performance Issues with mCare Database Shard A - Affecting 45% of Customers
Resolved after 23 minutes, affecting Care Delivery and API and 1 more, on August 17, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Aug 17, 2026, 07:58 PM UTC
We have identified the cause of the performance issues currently affecting mCare and our team is now actively working to implement a fix. We are sorry for the continued disruption to your day. Resolving this remains our absolute top priority and we are doing everything we can to get things back to normal as quickly as possible. We will share another within 1 hour.
- monitoring Aug 17, 2026, 08:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 08:22 PM UTC
This incident has been resolved.
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