Person Centred Software incident
Performance Issues with mCare Database Shard H - Affecting 6% of Customers
Resolved after 2 hours 1 minute, affecting Care Delivery and API and 1 more, on August 24, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Aug 24, 2026, 12:15 PM UTC
We are aware that some users are currently experiencing slower than usual response times and intermittent difficulties accessing mCare. We know how important it is that you can rely on our platform to support the people in your care, and we are truly sorry for any disruption this is causing. Our team has been alerted and is already working to investigate and resolve this as an urgent priority.
- identified Aug 24, 2026, 01:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 24, 2026, 02:16 PM UTC
This incident has been resolved.
Your product runs on more than Person Centred Software
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services