PDQ Outage History

PDQ is up right now

Pingoru has recorded 75 incidents for PDQ: 69 in the last 12 months and 22 in the last 90 days.

Source: pdq.statuspage.io

75incidents recorded
69last 12 months
22last 90 days
11 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct4
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct6%
Pingoru began tracking PDQ in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026330 of 720 (4%)
May 202626 of 744 (1%)
June 202659 of 720 (1%)
July 2026754 of 744 (7%)
August 20268131 of 744 (18%)
September 2026698 of 720 (14%)
October 2026433 of 545 (6%)

Incidents, newest first

Notice October 20, 2026 Automations are falling behind for some customers 39m Automations

Started Oct 20, 2026, 05:22 PM UTC· resolved Oct 20, 2026, 06:02 PM UTC

  1. monitoring Oct 20, 2026, 05:22 PM UTC

    PDQ has noticed that Automations may be delayed for some number of customers. We've resolved the backup, identified a potential solution and are monitoring the situation.

  2. monitoring Oct 20, 2026, 05:46 PM UTC

    We're deploying a fix to the identified root cause.

  3. monitoring Oct 20, 2026, 06:01 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2026, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2026 Connect Incident - Delayed device group membership updates 3h 48m Device Groups

Started Oct 14, 2026, 02:52 PM UTC· resolved Oct 14, 2026, 06:41 PM UTC

  1. investigating Oct 14, 2026, 02:52 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 14, 2026, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2026 Connect - Delayed Vulnerability Updates 5h 48m Vulnerability Management

Started Oct 14, 2026, 09:47 AM UTC· resolved Oct 14, 2026, 03:36 PM UTC

  1. monitoring Oct 14, 2026, 09:47 AM UTC

    Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post vulnerability remediation. We are actively monitoring the delay and working to improve processing times.

  2. resolved Oct 14, 2026, 03:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 28, 2026 Connect application intermittently slow to load 1h 50m Web Admin

Started Sep 28, 2026, 03:08 PM UTC· resolved Sep 28, 2026, 04:58 PM UTC

  1. investigating Sep 28, 2026, 03:08 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 28, 2026, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 28, 2026, 04:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 28, 2026 Connect Remote desktop new users are having issues 23h 53m Remote Desktop

Started Sep 28, 2026, 02:05 PM UTC· resolved Sep 29, 2026, 01:59 PM UTC

  1. identified Sep 28, 2026, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 29, 2026, 01:59 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 29, 2026, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2026 Connect - Devices may experience some delays in showing online 1h 57m Device Scans, PDQ Connect Agent

Started Sep 22, 2026, 07:07 PM UTC· resolved Sep 22, 2026, 09:05 PM UTC

  1. investigating Sep 22, 2026, 07:07 PM UTC

    We are currently investigating this issue.

  2. identified Sep 22, 2026, 07:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 22, 2026, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 22, 2026, 09:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 27, 2026 Connect: Ctrl + Alt + Del is not working in Remote Desktop 1h 52m Remote Desktop

Started Aug 27, 2026, 11:15 PM UTC· resolved Aug 28, 2026, 01:08 AM UTC

  1. investigating Aug 27, 2026, 11:15 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 28, 2026, 01:08 AM UTC

    If "Secure Attention Sequence" is enabled in Group Policy, it must be set to "Ease of Access applications" in order for Connect to simulate "Ctrl + Alt + Del"

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Minor August 26, 2026 Connect: Unable to install remote desktop agent 19m Remote Desktop

Started Aug 26, 2026, 02:36 PM UTC· resolved Aug 26, 2026, 02:56 PM UTC

  1. investigating Aug 26, 2026, 02:36 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 26, 2026, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 25, 2026 Connect: Device scan and package deployment processing delays 3h 49m Deployments, Device Scans

Started Aug 25, 2026, 10:35 PM UTC· resolved Aug 26, 2026, 02:25 AM UTC

  1. investigating Aug 25, 2026, 10:35 PM UTC

    We are currently experiencing delays processing device scans and package deployments. We're actively working to diagnose and fix the issue. Thank you for your patience.

  2. monitoring Aug 25, 2026, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2026, 02:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 24, 2026 Connect: Group membership calculation delay & Scan data processing delay 4h 12m Device Scans, Web Admin, Device Groups

Started Aug 24, 2026, 04:01 PM UTC· resolved Aug 24, 2026, 08:13 PM UTC

  1. investigating Aug 24, 2026, 04:01 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 24, 2026, 04:13 PM UTC

    We're investigating delays affecting two areas of PDQ Connect. Device group membership changes are taking longer than usual to apply, and data from completed device scans is appearing in the console with a delay. Scans are still running and no data is being lost, results are queued and will appear as processing catches up.

  3. identified Aug 24, 2026, 04:55 PM UTC

    The queues are draining and the backlog is clearing. We're actively looking for ways to speed up recovery.

  4. identified Aug 24, 2026, 05:48 PM UTC

    All device group related work is caught up. We've identified a few ways to increase throughput for scan data processing and are actively working on them.

  5. monitoring Aug 24, 2026, 07:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 24, 2026, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026 Connect Incident - Delayed Windows and Vulnerability Updates 3d 1h Automations, Deployments, Vulnerability Management

Started Aug 12, 2026, 01:19 PM UTC· resolved Aug 15, 2026, 02:58 PM UTC

  1. investigating Aug 12, 2026, 01:19 PM UTC

    Windows and Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post remediation. We are actively monitoring the delay and working to improve processing times.

  2. investigating Aug 12, 2026, 02:00 PM UTC

    The queue throughput is improving. We are continuing to investigate and improve performance in this area.

  3. identified Aug 12, 2026, 02:15 PM UTC

    We've identified the issue causing the processing of the affected queues to be backed up, and have remediation in place.

  4. monitoring Aug 12, 2026, 03:03 PM UTC

    Windows Updates queues have fully caught up, Vulnerabilities queues are now improving.

  5. monitoring Aug 12, 2026, 05:11 PM UTC

    We are continuing to monitor for further issues, while the vulnerability queues continue to process.

  6. identified Aug 13, 2026, 04:32 AM UTC

    Vulnerability updates are continuing to take longer than expected. We are actively monitoring the delay and working to improve processing times. Thank you for your patience.

  7. resolved Aug 15, 2026, 02:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 10, 2026 Connect Incident - Delayed device scans and device group membership 3h 55m Device Scans

Started Aug 10, 2026, 06:57 PM UTC· resolved Aug 10, 2026, 10:53 PM UTC

  1. investigating Aug 10, 2026, 06:57 PM UTC

    We are currently experiencing delays processing device scans and device group membership. We are actively working on the issue. Thank you for your patiencs

  2. investigating Aug 10, 2026, 07:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 10, 2026, 08:54 PM UTC

    We've identified the issue, and we're working on a fix.

  4. resolved Aug 10, 2026, 10:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 5, 2026 SimpleMDM system outage 9m App Licensing and Distribution, App Upload Processing, Configuration Profile Distribution, Apple Business Manager Device Assignment Sync (DEP)

Started Aug 05, 2026, 02:44 PM UTC· resolved Aug 05, 2026, 02:53 PM UTC

  1. investigating Aug 05, 2026, 02:44 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 05, 2026, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026 Connect Incident - Delayed Vulnerability Updates 1d 19h Vulnerability Management

Started Aug 04, 2026, 09:26 PM UTC· resolved Aug 06, 2026, 04:46 PM UTC

  1. monitoring Aug 04, 2026, 09:26 PM UTC

    Vulnerability updates are periodically taking longer than expected to appear due to an unusually high volume of software vendor releases. This may lead to delays when scanning for vulnerabilities or rescanning post vulnerability remediation. We are actively monitoring the delay and working to improve processing times.

  2. resolved Aug 06, 2026, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2026 SimpleMDM - Slow down and issues with Device Enrollments 58m App Licensing and Distribution, App Upload Processing, Configuration Profile Distribution, Apple Business Manager Device Assignment Sync (DEP)

Started Jul 30, 2026, 04:11 PM UTC· resolved Jul 30, 2026, 05:10 PM UTC

  1. investigating Jul 30, 2026, 04:11 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 30, 2026, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026 Connect Incident - Delayed processing of device scans, and vulnerabilities 13h 23m Automations, Device Scans, Reports

Started Jul 28, 2026, 02:11 PM UTC· resolved Jul 29, 2026, 03:34 AM UTC

  1. investigating Jul 28, 2026, 02:11 PM UTC

    We are current investigating the delayed processing of device scans. With scans behind it is causing delays in group updates, automations, reports, and vulnerability updates.

  2. investigating Jul 28, 2026, 03:42 PM UTC

    We are continuing to investigate this delay in scans.

  3. investigating Jul 28, 2026, 05:47 PM UTC

    We are continuing to investigate the issue with delayed scans.

  4. identified Jul 28, 2026, 08:30 PM UTC

    Most items have been resolved. Group counts, and vulnerability scans are still processing.

  5. identified Jul 29, 2026, 01:26 AM UTC

    We are continuing to work on a fix for the issue. We see most items are no longer delayed. Vulnerability scans remain delayed.

  6. monitoring Jul 29, 2026, 01:52 AM UTC

    Fix has been implemented and we are monitoring the results.

  7. resolved Jul 29, 2026, 03:34 AM UTC

    All device scans have caught up and are up to date.

Read the full incident report →

Minor July 27, 2026 Delay in group count updates 1h 29m Automations, Device Scans, Reports

Started Jul 27, 2026, 10:15 PM UTC· resolved Jul 27, 2026, 11:45 PM UTC

  1. investigating Jul 27, 2026, 10:15 PM UTC

    Except a delay in group recalculations. Features that rely on group counts such as automations will also be delayed while waiting for updates.

  2. monitoring Jul 27, 2026, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Jul 27, 2026, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 27, 2026 Users unable to signup for trials –

Started Jul 27, 2026, 02:41 PM UTC· resolved Jul 27, 2026, 02:41 PM UTC

  1. resolved Jul 28, 2026, 05:36 PM UTC

    Users were unable to sign up for new trial accounts through the homepage.

Read the full incident report →

Minor July 23, 2026 Connect Incident - Delayed processing of Windows updates 4h 41m Device Scans

Started Jul 23, 2026, 09:54 PM UTC· resolved Jul 24, 2026, 02:36 AM UTC

  1. identified Jul 23, 2026, 09:54 PM UTC

    Connect is currently experiencing delays processing device software inventory. We're currently working on a fix. Thank you for your patience.

  2. identified Jul 23, 2026, 10:52 PM UTC

    Connect is currently experiencing delays processing Windows Updates. We're currently working on a fix. Thank you for your patience.

  3. resolved Jul 24, 2026, 02:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 20, 2026 Scan data/results delayed & vulnerability delays 6h 43m Device Scans, Vulnerability Management

Started Jul 20, 2026, 02:47 PM UTC· resolved Jul 20, 2026, 09:30 PM UTC

  1. investigating Jul 20, 2026, 02:47 PM UTC

    Connect scan results are currently delayed. We are investigating the issue.

  2. identified Jul 20, 2026, 02:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 20, 2026, 04:22 PM UTC

    A few fixes have been made. We are evaluating how effective they were and discussing further options to accelerate resolution.

  4. identified Jul 20, 2026, 06:14 PM UTC

    Additional scaling has been done to help return operations to normal in a timely manner. We're on the road to recovery and we should be back to normal within the next hour.

  5. monitoring Jul 20, 2026, 06:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 20, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026 Connect Incident - Delayed processing of Device Vulnerabilities 1d 2h Automations, Deployments, Device Scans, Reports and 1 more

Started Jul 14, 2026, 08:21 PM UTC· resolved Jul 15, 2026, 11:15 PM UTC

  1. investigating Jul 14, 2026, 08:21 PM UTC

    Connect is currently experiencing long delays in updating device group counts and Connect application data. We are currently investigating the issue. Thank you for your patience.

  2. identified Jul 14, 2026, 08:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 14, 2026, 08:55 PM UTC

    The issue has been identified and we're working on a fix. Thank you for your patience.

  4. identified Jul 14, 2026, 09:22 PM UTC

    A fix has been implemented and things are trending back to looking normal.

  5. monitoring Jul 14, 2026, 09:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jul 14, 2026, 09:30 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jul 14, 2026, 10:06 PM UTC

    Due to patch Tuesday, Vulnerabilities backlog is still catching up in workload and will likely take a while to catch up. More updates to come.

  8. identified Jul 15, 2026, 12:36 PM UTC

    Vulnerability results in PDQ Connect are currently delayed by up to ~3 hours. Newly detected vulnerabilities may appear late, patched ones may take longer to show as resolved, and vulnerability counts/groups may be briefly out of date. No data is lost and no action is needed. Deployments, device inventory & scans, and application scans are operating normally.

  9. identified Jul 15, 2026, 04:41 PM UTC

    Our engineering team continues to actively work on this issue. We've deployed several optimizations today and have additional fixes under review that we expect to further reduce processing time.

  10. monitoring Jul 15, 2026, 08:47 PM UTC

    This afternoon our engineering team deployed a series of fixes that reduced unnecessary database load from vulnerability processing, which has allowed us to more than double our processing throughput. The vulnerability queue is now draining rapidly, and we expect vulnerability data to be fully caught up within the next several hours.

  11. resolved Jul 15, 2026, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026 Connect device group membership computation delayed 32m Automations, Web Admin

Started Jun 17, 2026, 01:33 PM UTC· resolved Jun 17, 2026, 02:06 PM UTC

  1. investigating Jun 17, 2026, 01:33 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 17, 2026, 01:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2026 Connect Incident - Delayed processing of device scans, deployments and device group membership 2h 7m Automations, Deployments, Device Scans

Started Jun 11, 2026, 11:54 PM UTC· resolved Jun 12, 2026, 02:02 AM UTC

  1. investigating Jun 11, 2026, 11:54 PM UTC

    Connect is currently experiencing long delays in processing device scans and device group membership

  2. resolved Jun 12, 2026, 02:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2026 Connect incident - Connect is currently experiencing long delays processing device scans 2h 30m Device Scans

Started Jun 10, 2026, 09:50 PM UTC· resolved Jun 11, 2026, 12:20 AM UTC

  1. investigating Jun 10, 2026, 09:50 PM UTC

    Connect is currently experiencing long delays in processing device scans. We're working to diagnose and fix the issue. Thank you for your patience.

  2. identified Jun 10, 2026, 10:20 PM UTC

    We have identified the issue and we are working to address the problem.

  3. monitoring Jun 10, 2026, 11:13 PM UTC

    A fix has been implemented we are monitoring logs to ensure it is fixed.

  4. resolved Jun 11, 2026, 12:20 AM UTC

    This incident is resolved scans are working as expected now.

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Notice June 3, 2026 Connect unavailable 16m

Started Jun 03, 2026, 08:50 PM UTC· resolved Jun 03, 2026, 09:06 PM UTC

  1. resolved Jun 03, 2026, 09:41 PM UTC

    Connect was temporarily unavailable from about ~2:50 PM MDT to ~3:06 PM MDT

Read the full incident report →