PDQ incident
Connect: Group membership calculation delay & Scan data processing delay
Resolved after 4 hours 12 minutes, affecting Device Scans and Web Admin and 1 more, on August 24, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 24, 2026, 04:01 PM UTC
We are currently investigating this issue.
- investigating Aug 24, 2026, 04:13 PM UTC
We're investigating delays affecting two areas of PDQ Connect. Device group membership changes are taking longer than usual to apply, and data from completed device scans is appearing in the console with a delay. Scans are still running and no data is being lost, results are queued and will appear as processing catches up.
- identified Aug 24, 2026, 04:55 PM UTC
The queues are draining and the backlog is clearing. We're actively looking for ways to speed up recovery.
- identified Aug 24, 2026, 05:48 PM UTC
All device group related work is caught up. We've identified a few ways to increase throughput for scan data processing and are actively working on them.
- monitoring Aug 24, 2026, 07:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2026, 08:13 PM UTC
This incident has been resolved.
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