Resolved after 7 hours 51 minutes, affecting PBS Website and PBS KIDS Website and 1 more, on October 20, 2025.
The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.
Affected components
Update timeline
- identified Oct 20, 2025, 03:30 PM UTC
About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 04:36 PM UTC
All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.
- monitoring Oct 20, 2025, 04:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:22 PM UTC
The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.
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