Lagging and Time-outs Affecting Multiple Platforms

Update timeline

1. investigating Jul 31, 2026, 03:53 PM UTC

   We are currently investigating some lagging and time-outs in the MVault console. Some other platforms that are related may also some some difficulties.

2. investigating Jul 31, 2026, 09:24 PM UTC

   The engineering team is continuing to work on this issue. We are aware that may members may not be able to sign in on their apps or pbs.org at the moment and we are working to resolve the issue as soon as possible.

3. monitoring Jul 31, 2026, 09:47 PM UTC

   A fix has been applied in the backend and services should be gradually restored to normal function over the next couple of hours. However, we will continue to monitor throughout the weekend.

4. monitoring Aug 02, 2026, 11:53 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Aug 03, 2026, 11:56 PM UTC

   This incident has been fully resolved. Our engineering team's investigation and resolution will help to prevent further incidents and will improve our network/platform stability and performance moving forward. If any viewers still report any issues, we would suggest having the viewer reboot or power cycle their device, i.e. unplug the device for a minute and then plug it back in and retry. If the viewer receives an error or continues to have trouble, please have the viewer submit a support ticket at https://help.pbs.org/support/tickets/new listing their device and a brief description of the issue they are still experiencing, and we our PBS Support Team will be pleased to assist.