Resolved after 12 hours 3 minutes, affecting PBS Mobile and OTT Apps, on November 18, 2024.
Starting Saturday evening 11/16/24, the PBS app on Roku crashed on launch due to receiving an invalid "date" value from Roku's operating system starting Saturday evening, which the app relies on for the multi livestream feature. Based on internal testing, Roku appears to have resolved this issue this morning, though we're still waiting to hear back from our Roku contact directly. The Product team plans to implement more graceful fallbacks to prevent similar issues in future.
Affected components
Update timeline
- investigating Nov 18, 2024, 04:19 AM UTC
We are investigating reports of the PBS App crashing on Roku.
- resolved Nov 18, 2024, 04:22 PM UTC
Starting Saturday evening 11/16/24, the PBS app on Roku crashed on launch due to receiving an invalid "date" value from Roku's operating system starting Saturday evening, which the app relies on for the multi livestream feature. Based on internal testing, Roku appears to have resolved this issue this morning, though we're still waiting to hear back from our Roku contact directly. The Product team plans to implement more graceful fallbacks to prevent similar issues in future.
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