PayTrace incident
Performance issue affecting paytrace.net and the Virtual Terminal
Resolved after 1 hour 45 minutes, affecting Virtual Terminal, on May 1, 2026.
Site is moving at full speed. Trying to get confirmation from DevOps so I can resolve the status
Affected components
Update timeline
- investigating May 01, 2026, 07:35 PM UTC
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
- identified May 01, 2026, 08:26 PM UTC
Our technical team has identified the issue and is working to restore our site to full operational capacity. We will provide additional updates as they become available.
- resolved May 01, 2026, 09:21 PM UTC
Site is moving at full speed. Trying to get confirmation from DevOps so I can resolve the status
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