PayTrace incident

TSYS Transaction Processing Delays

Resolved after 2 minutes, affecting TSYS (Vital), on September 8, 2026.

resolved Sep 08, 2026, 05:41 AM UTC

TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

Started
Sep 08, 2026, 05:38 AM UTC
Resolved
Sep 08, 2026, 05:41 AM UTC
Duration
2m
Detected by Pingoru
Sep 08, 2026, 05:38 AM UTC

Affected components

TSYS (Vital)

Update timeline

  1. investigating Sep 08, 2026, 05:38 AM UTC

    We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

  2. resolved Sep 08, 2026, 05:41 AM UTC

    TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

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