Resolved after 46 minutes, affecting Traditional and JSON API and 1 more, on September 3, 2026.
Our engineering team has confirmed that all services are now fully operational. While AWS has not yet updated their public status page to reflect the recovery, our internal monitoring indicates that the underlying issue is completely resolved. Thank you for your patience.
Affected components
Update timeline
- investigating Sep 03, 2026, 10:06 PM UTC
Multiple PayTrace services are currently experiencing an interruption due to a widespread outage with our cloud provider, Amazon Web Services (AWS). Our engineering team is actively monitoring the situation and tracking AWS's progress toward a resolution. We will provide another update as soon as more information is available.
- resolved Sep 03, 2026, 10:52 PM UTC
Our engineering team has confirmed that all services are now fully operational. While AWS has not yet updated their public status page to reflect the recovery, our internal monitoring indicates that the underlying issue is completely resolved. Thank you for your patience.
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Amazon Web Services