Resolved after 7 hours 45 minutes, affecting Help Desk, on February 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Help Desk
Update timeline
- identified Feb 02, 2026, 02:13 PM UTC
Calls to our Helpdesk are currently offline, we are in contact with External Partners on this matter. Please email [email protected] for the moment, or the chatbot that can be found on the main landing page https://www.payfast.io
- monitoring Feb 02, 2026, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 02, 2026, 09:58 PM UTC
This problem has been resolved.
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