Resolved after 13 minutes, affecting Absa involved transactions and Nedbank involved transactions and 1 more, on October 21, 2026.
Dear Merchant, We are currently experiencing intermittent transaction processing issues affecting certain bank connections through our Gateway platform. Start Time: 23:24 Current Status: Investigation Ongoing The issue is impacting transactions routed to the following banks: ABSA Nedbank Standard Bank Our technical and infrastructure teams are actively investigating the root cause and working to restore full service. We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.
Affected components
Update timeline
- investigating Oct 21, 2026, 10:31 PM UTC
Dear Merchant, We are currently experiencing intermittent transaction processing issues affecting certain bank connections through our Gateway platform. Start Time: 23:24 Current Status: Investigation Ongoing The issue is impacting transactions routed to the following banks: ABSA Nedbank Standard Bank Our technical and infrastructure teams are actively investigating the root cause and working to restore full service. We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.
- resolved Oct 21, 2026, 10:45 PM UTC
This incident has been resolved.
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