pawaPay incident
Performance degradation affecting Burkina Faso Moov services
Resolved after 4 days 23 hours, affecting Moov :: Web Deposit and Moov :: Payout, on April 23, 2026.
This is a quick update to inform you that we are still experiencing degraded performance in our Burkina Faso Moov payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Affected components
Update timeline
- investigating Apr 23, 2026, 09:43 AM UTC
We are experiencing degraded performance in the Burkina Faso Moov services. We are investigating the issue.
- identified Apr 24, 2026, 11:53 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Burkina Faso Moov payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Apr 25, 2026, 09:33 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Burkina Faso Moov payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Apr 26, 2026, 09:25 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Burkina Faso Moov payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- resolved Apr 28, 2026, 09:14 AM UTC
This incident has been resolved.
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