pawaPay incident

Performance degradation affecting Malawi Airtel services

Resolved after 1 hour 50 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on October 25, 2026.

monitoring Oct 25, 2026, 04:36 AM UTC

A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 25, 2026, 03:52 AM UTC
Resolved
Oct 25, 2026, 05:42 AM UTC
Duration
1h 50m
Detected by Pingoru
Oct 25, 2026, 03:52 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. investigating Oct 25, 2026, 03:52 AM UTC

    We are experiencing an outage of the Malawi Airtel services. We are investigating the issue.

  2. monitoring Oct 25, 2026, 04:36 AM UTC

    A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 25, 2026, 05:42 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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