pawaPay incident

Performance degradation affecting MTN OpenAPI services.

Resolved after 6 hours 44 minutes, affecting MTN :: Web Deposit and MTN :: Web Deposit and 1 more, on April 16, 2026.

monitoring Apr 16, 2026, 12:19 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started: Apr 16, 2026, 07:19 AM UTC
Resolved: Apr 16, 2026, 02:04 PM UTC
Duration: 6h 44m
Detected by Pingoru: Apr 16, 2026, 07:19 AM UTC

Affected components

MTN :: Web DepositMTN :: Web DepositMTN :: PayoutMTN :: PayoutMTN :: Web DepositMTN :: Web DepositMTN :: PayoutMTN :: Betting :: Web DepositMTN :: Web DepositMTN :: Payout

Update timeline

identified Apr 16, 2026, 07:19 AM UTC

We are experiencing degraded performance in the MTN OpenAPI services. We are investigating the issue.
identified Apr 16, 2026, 07:29 AM UTC

We are experiencing degraded performance in the MTN OpenAPI services. We are investigating the issue.
monitoring Apr 16, 2026, 09:32 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.
monitoring Apr 16, 2026, 10:47 AM UTC

We are continuing to monitor for any further issues.
identified Apr 16, 2026, 10:49 AM UTC

The issue has been identified and a fix is being implemented.
identified Apr 16, 2026, 10:55 AM UTC

We are experiencing degraded performance in the MTN OpenAPI services. We are investigating the issue.
monitoring Apr 16, 2026, 12:19 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.
resolved Apr 16, 2026, 02:04 PM UTC

The incident has been resolved. We apologise for the inconvenience.

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