pawaPay incident
Performance degradation affecting Cameroon Orange services
Resolved after 1 day, affecting Orange :: Web Deposit and Orange :: Payout, on October 24, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Oct 24, 2026, 06:25 AM UTC
We are experiencing an outage of the Cameroon Orange services. We are investigating the issue.
- monitoring Oct 24, 2026, 07:11 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Oct 24, 2026, 07:54 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Orange Cameroon deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 24, 2026, 08:50 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Oct 24, 2026, 08:57 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Cameroon Orange deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 24, 2026, 12:01 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Orange Cameroon deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 24, 2026, 05:33 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Oct 24, 2026, 05:59 PM UTC
Unfortunately we are still experiencing an outage in our Cameroon Orange deposit gateway. Orange is still working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Oct 24, 2026, 06:31 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Cameroon Orange deposit gateway and additionally we have identified instability in Cameroon Orange payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 24, 2026, 07:41 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Oct 24, 2026, 08:42 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Cameroon Orange deposit gateway and additionally we have identified instability in Cameroon Orange payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 25, 2026, 12:40 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Oct 25, 2026, 01:31 AM UTC
We have identified instability in Cameroon Orange services. We have escalated this to the MMO for resolution.
- monitoring Oct 25, 2026, 02:46 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Oct 25, 2026, 03:33 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Cameroon Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 25, 2026, 05:43 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 25, 2026, 06:46 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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