pawaPay incident
Performance degradation affecting Zambia Zamtel NFS services
Resolved after 18 hours 58 minutes, affecting NFS :: Zamtel :: Payout, on October 23, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Oct 23, 2026, 05:04 PM UTC
We are experiencing degraded performance in the Zambia Zamtel NFS services. We are investigating the issue.
- identified Oct 23, 2026, 08:11 PM UTC
We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.
- identified Oct 23, 2026, 08:25 PM UTC
We have identified instability in Zambia Zamtel NFS services.
- identified Oct 24, 2026, 04:05 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Zambia NFS Zamtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Oct 24, 2026, 10:50 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Oct 24, 2026, 12:02 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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