ParentSquare incident

Direct Message Text Notifications Delayed

Resolved after 3 hours 42 minutes, affecting Texts, on August 5, 2025.

monitoring Aug 05, 2025, 10:45 PM UTC

We have implemented a fix and are monitoring the results. We have confirmed that any messages from earlier today that were previously delayed have been delivered.

Started
Aug 05, 2025, 08:00 PM UTC
Resolved
Aug 05, 2025, 11:42 PM UTC
Duration
3h 42m
Detected by Pingoru
Aug 05, 2025, 08:00 PM UTC

Affected components

Texts

Update timeline

  1. investigating Aug 05, 2025, 08:00 PM UTC

    We are investigating reports that text message notifications for Direct Messages are delayed for some users. We will provide an update shortly.

  2. monitoring Aug 05, 2025, 10:45 PM UTC

    We have implemented a fix and are monitoring the results. We have confirmed that any messages from earlier today that were previously delayed have been delivered.

  3. resolved Aug 05, 2025, 11:42 PM UTC

    We confirmed that the issue has been resolved.

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