ParentSquare incident

Smart Sites AI Assistant May Show Outdated Information

Minor Resolved View vendor source →

ParentSquare experienced a minor incident on October 9, 2026 affecting Smart Sites, lasting 23h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 03:27 PM UTC
Resolved
Oct 10, 2026, 03:19 PM UTC
Duration
23h 51m
Detected by Pingoru
Oct 09, 2026, 03:27 PM UTC

Affected components

Smart Sites

Update timeline

  1. investigating Oct 09, 2026, 03:27 PM UTC

    We are investigating reports that the Smart Sites AI Assistant may be responding to questions with out-of-date content. The most recent content corpus available to the AI Assistant is as of October 7. We will provide an update shortly.

  2. identified Oct 09, 2026, 04:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 09, 2026, 06:05 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 09, 2026, 11:40 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 10, 2026, 01:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 10, 2026, 03:19 PM UTC

    This incident has been resolved.