ParentSquare incident

Some users are experiencing issues with the Canva design picker in Studio

Minor Resolved View vendor source →

ParentSquare experienced a minor incident on September 21, 2026 affecting Web Application, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 06:44 PM UTC
Resolved
Sep 23, 2026, 02:06 AM UTC
Duration
1d 7h
Detected by Pingoru
Sep 21, 2026, 06:44 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Sep 21, 2026, 06:44 PM UTC

    Some users are experiencing issues with the Canva design picker in Studio

  2. identified Sep 21, 2026, 06:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 21, 2026, 08:04 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 21, 2026, 09:13 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Sep 21, 2026, 11:58 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Sep 23, 2026, 12:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 23, 2026, 02:06 AM UTC

    This incident has been resolved.