Resolved after 5 hours 22 minutes, affecting Phone Calls and Smart Alerts, on January 25, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 25, 2026, 07:59 PM UTC
We are actively investigating an issue that may have caused delays or intermittent failures for Voice Alerts.
- investigating Jan 25, 2026, 08:58 PM UTC
We are continuing to investigate this issue.
- identified Jan 25, 2026, 09:01 PM UTC
We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications. While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.
- monitoring Jan 25, 2026, 11:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2026, 01:21 AM UTC
This incident has been resolved.
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