ParentSquare incident

Degraded Performance with Smart Alerts

Resolved after 1 hour 9 minutes, affecting Smart Alerts, on January 26, 2026.

investigating Jan 26, 2026, 11:09 PM UTC

We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications. While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.

Started
Jan 26, 2026, 11:09 PM UTC
Resolved
Jan 27, 2026, 12:19 AM UTC
Duration
1h 9m
Detected by Pingoru
Jan 26, 2026, 11:09 PM UTC

Affected components

Smart Alerts

Update timeline

  1. investigating Jan 26, 2026, 11:09 PM UTC

    We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications. While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.

  2. resolved Jan 27, 2026, 12:19 AM UTC

    This incident has been resolved.

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