Resolved after 17 minutes, affecting Smart Alerts, on January 27, 2026.
Calls are now delivering normally, although there may still be a slight delay in calls showing as successfully delivered.
Affected components
Update timeline
- investigating Jan 27, 2026, 10:42 PM UTC
One of our service provider is experiencing delays of ~25 minutes for Smart Alerts voice deliveries. We are actively working to resolve these delays as quickly as possible.
- identified Jan 27, 2026, 10:44 PM UTC
We have moved all new Smart Alerts to other service providers that are not experiencing delays while we work to get the delayed Smart Alerts delivered as quickly as possible.
- resolved Jan 27, 2026, 10:59 PM UTC
Calls are now delivering normally, although there may still be a slight delay in calls showing as successfully delivered.
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