Resolved after 22 days 21 hours, affecting Parchment Award - Transcript Services and Parchment Award - Diploma, Certificate, Badge, CLR, on August 17, 2026.
Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.
Affected components
Update timeline
- investigating Aug 17, 2026, 04:59 PM UTC
Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.
- resolved Sep 09, 2026, 02:48 PM UTC
This incident has been resolved.
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